|Our main shipping facility is just outside of Chicago, Illinois, USA.
How much is shipping and handling?
Shipping is based on the weight of the order and the destination zip code. To find out how much it will cost, simply add the items you want to your shopping cart and either click "view cart" and enter your zip code or begin checkout. If you begin checkout, enter your address information and before you enter any credit card information, it will then display your shipping options and costs. Please Note: due to the size of certain items, orders that are shipped via Air Service (Next Day, 2nd Day, 3rd Day) may be adjusted or shipped via standard Ground.
I want my order to ship via mail service. How?
We can ship domestic or international orders via mail service. We ship USPS Priority Mail for domestic addresses and USPS EMS International for international addresses. Customers who want their order shipped via mail service will need to contact us via email or phone to arrange shipping.
Can I have an order ship to multiple addresses?
Yes. Simply provide addresses and the quantity to be sent to each. (Shipping and handling fees are applicable.) During checkout you have the option to enter a ship to address different than your billing address. If you need additional ship to addresses you may phone in your order or create multiple online orders.
How long will it take?
Items in stock and ordered before 12 noon CST with UPS are normally shipped the same day. Orders shipping via another carrier including mail service generally ship in one to three business days. Shipping times do not apply to special shipping promotions. Our main shipping facility is in Lisle, Illinois (Chicago). Some or all of your order may ship from a another location. If the item is not in stock and is expected to take more that 3 business days to ship, you will be notified with approximate ship date. Below is a time in transit map for orders shipping via UPS Ground.
Can I have it shipped with another carrier?
Yes. Other shipping methods include mail service, FedEx, DHL, and others and must be requested on phone orders. Additional charges may apply.
Can you ship it on my UPS account?
Yes. Please phone in your order to us at 1-630-922-5020.
Can I pick up my order from your warehouse?
Yes. Orders may be picked up during normal business hours. However, it is strongly recommended that you phone in your order ahead of time so that items can be verified to be in stock at our location and pulled.
Can I have my order ship to a PO Box?
Yes, however, you must have your order shipped via mail service and you will need to phone in your order. Postage and handling fees will apply.
Can you ship internationally?
Yes. Please Note: UPS may charge a separate handling fee to process your shipment through customs. We can also ship via DHL, FedEx, or other carriers - we can also work with you importer/exporter to coordinate the shipment.
I am a resale customer and I was charged a higher amount for shipping than what I saw online, why?
Resale accounts pay the actual shipping costs for the order. Often orders have to ship in multiple boxes and/or over-sized and due to your pricing structure, these additional costs cannot be absorbed and are passed on. If you prefer, we can ship on your UPS account.